F.A.Q. 2017-10-17T17:25:30+00:00

Booking Questions

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Urgent booking questions

Always contact your counsellor by telephone, as they may not have access to their emails at the counselling venue. If you’re just late, leaving a voice message or a text is fine. If you mistake us for another service, such as Bromley Wellbeing, we advise that you search for their correct contact details on Google.

If this happens, please contact us; your counsellor will always try to reach you before your session, but may have a problem with the contact details you have provided. If you have received both your confirmation and full address details from us, then your session is booked to go ahead regardless.

Common Questions

Select ‘Find a Counsellor’ tab and click/tap on your preferred location for counselling. On the new page, click/tap on the calendar date you would like your first session on. Decide which counsellor you would like and click/tap on ‘view availability’ under their name. Choose an appointment time and click/tap continue. A form will appear asking you for your contact details. Fill this in and click/tap continue. On the new page, fill in your card details (scroll down for this on mobile) and click/tap on ‘process payment.’ That’s it!

You can still make a booking via our online calendar. Our booking form will guide parents or couples to successfully reserve an appointment. Concessionary rates only apply to your second session onward, which your counsellor will arrange directly with you. The first session is always standard rate and can be booked online. Please mention that you are on benefits in the description field so the counsellor is aware. You will be asked to bring proof of your benefits to your first session.

We recommend that your read the profiles of our counsellors (select your area under the locations tab scroll down and select ‘meet the team’; for full-screen view on small windows devices, press fn + f11). All our counsellors are trained to deal with issues such as depression, anxiety, bereavement, stress and relationship issues. If your issue requires more specialist training, and you don’t wish to read through the profiles, call us on 01908 786242.

Our system is only set up for card owners, but we can arrange alternative forms of payments such as BACS transfers if necessary. Please contact us if you don’t have a card you can use and wish us to arrange this.

The Well Being Therapy Centre only takes first session bookings. Your counsellor will arrange future sessions with you, and will inform you how they wish to be paid.

We are an agency with a team of counsellors in private practice. To view our prices, hover over the locations tab for your area home page, scroll down and select ‘counselling prices’.

We are proud to have diverse teams, both in terms of background and training orientation. It can be helpful to have a counsellor who you feel could understand you, and our online booking system allows you to select whoever you like without judgement. However, we would turn down requests based on prejudice (such as a verbalised insistence to see a white counsellor only).

If you give your counsellor 48 hours notice in writing, then we will issue you a refund. Should a client fail to attend their second counselling session with less than 48 hours notice, The Well Being Therapy Centre reserves the right to debit the client’s card the cost of a counselling session.  For following sessions, refunds and notice periods will depend on your counsellor’s independent refund policy.

Contact The Well Being Therapy Centre

01908 786242

Our lines are open Monday – Friday, 9am – 5:30pm

Your privacy is of the upmost importance to us. We will never pass on your details outside of our organisation.
You can learn more about our privacy policy here.