Helpdesk - Well Being Therapy Centre

Got a question about counselling? Click here to check out our F.A.Q.’s

It’s perfectly normal to have fears and anxieties about therapy before your counselling begins. Equally you may have no expectations, which is also absolutely fine. But if you do, it will be helpful for your therapist to know them so they can reassure you and address your concerns.

All of your appointment details are emailed to you twice. Once when your booking is confirmed and again in a reminder email a day before your appointment. These details include the time/date/location of your appointment, the amount you have paid and the name and phone number of your counsellor.

We are very sorry you have had a negative experience with The Well Being Therapy Centre and/or one of the counsellors that works with us. We take your experience very seriously and will take the time to thoroughly read your complaint and apply it to the improvement of our services.

Please fill in the form below:

Facebook
This field is for validation purposes and should be left unchanged.
Name*
First Last
Appointment Date:*
MM slash DD slash YYYY
Please enter the phone number you would prefer us to use:*
Please enter the email address you would prefer us to use:*
I am updating my contact details because:
- I have not heard from my counsellor
- My details have changed
- Your records of my details are incorrect

Once you fill in the following details, we will email you a code. You can then follow the link in the same email to the booking page, where you can select a new appointment. When you fill in the booking form, paste the code into ‘gift voucher’ . This will allow you to complete the new booking without payment (as you have already paid for a session).

Phone
This field is for validation purposes and should be left unchanged.
Name*
First Last
Phone number*
Booking email address*
Original Appointment Date:*
MM slash DD slash YYYY
Appointment Branch:*
Please tick the reason you would like to change your appointment:
- I am no longer available at the time I booked
- I would like to see a different counsellor
- My counsellor is no longer available at the time I booked
- The location was not convenient for me
Please let us know any extra details you feel are important…

Client Helpdesk

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As your appointment is happening soon, please text 07871782661 if you require urgent information. This is a text service only available between 9am and 5pm on weekdays.

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